Refund policy

(All products are thoroughly quality checked)

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please direct message @chardslondon on instagram.

Return shipping costs are to be paid by the customer.

To begin your refund enquiry, contact us via instagram direct message. All messages must contain your order number, full name and reason for return.

Instagram: @Chardslondon